Last updated: 15 September 2026

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SHIPPING FROM ICELAND

Orders from Redpoint Clothing are shipped from our warehouse in Iceland. The business is Redpoint Climbing Club (DBA Sjónauki ehf), Svöluás 2, 221 Hafnarfjörður, Iceland.
 

DESTINATIONS AND DELIVERY OPTIONS
We deliver to [confirmed countries or regions]. Available delivery services and shipping charges are displayed at checkout before payment. If your destination is unavailable, email hilmar@redpoint.clothing before ordering.
 

PROCESSING AND DELIVERY TIMES
We prepare orders within [number] business days after [confirmed order or payment event]. Estimated delivery after dispatch is [time by destination and service]. Business days are [working days, excluding applicable Icelandic public holidays].
Carrier services: [confirmed carriers and available delivery or collection options].
Delivery estimates can be affected by customs processing, holidays and transport disruption. Contact us if your order has not arrived within the expected time.
 

TRACKING YOUR ORDER
[Confirm when a dispatch email is sent, whether it includes a tracking link, and which services offer tracking.]
Check your delivery address before completing checkout. If a detail needs correcting, email us promptly with your order number. Changes may no longer be possible once the parcel is being prepared or has left our warehouse.

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SHIPPING CHARGES AND IMPORT COSTS
Delivery costs depend on the destination and service selected. Review the total shown at checkout before paying.
[Confirm any free shipping offer, its minimum spend and eligible destinations, or omit the offer.]
For deliveries outside Iceland, [state whether duties, import taxes and handling fees are included, collected at checkout or payable separately by the recipient]. [Explain any destination-specific exceptions and how they are shown before purchase.]

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DELAYED MISSING OR DAMAGED PARCELS
Email hilmar@redpoint.clothing with your order number and a description of the problem. For damage, include photographs of the item and packaging if possible. We will investigate with the carrier and explain the next steps, including any remedy required by applicable law.
If a parcel comes back because the address was incorrect or it was not collected, we will contact you to discuss the options. Any proposed redelivery charge or permitted deduction will be explained before you agree.

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BUSINESS ORDERS
For gym, retailer or other business orders, contact hilmar@redpoint.clothing to discuss delivery, shipping costs and any import arrangements before ordering.
 

QUESTIONS
Email: hilmar@redpoint.clothing