Last updated: [approved policy date]

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This policy covers purchases from Redpoint Clothing, operated by Redpoint Climbing Club (DBA Sjónauki ehf). Our company address is Svöluás 2, 221 Hafnarfjörður, Iceland. Email hilmar@redpoint.clothing for return instructions.

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CHANGED YOUR MIND?

[State any voluntary return window and conditions.] This is in addition to any legal right to cancel an online purchase.
[State the applicable statutory cancellation notice period, when it begins, the deadline for sending goods back and any required withdrawal information.]

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HOW TO RETURN AN ITEM
Email hilmar@redpoint.clothing with your order number and the items you wish to return. State clearly if you are cancelling your purchase.
Return address: [confirm the returns address before publication]
Return instructions and postage costs: [approved process and who pays]
Keep proof of postage. Any voluntary condition requirements do not restrict your statutory rights.

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REFUNDS AND EXCHANGES
[Confirm refund method, deadline and starting event, any permitted wait for returned goods or proof, and treatment of original delivery charges.]
[Confirm whether exchanges are handled directly or by returning and placing a new order.]
 

FAULTY OR INCORRECT ITEMSContact us with your order number and a description of the problem. Photographs can help us assess it. We will explain the next steps and the remedy available under applicable law. Contact us before paying to return a faulty or incorrect item.